How to Lead in Turbulent Times

It is easy to lead when things are going well. It is natural to use good human relation principles when everyone around is happy and upbeat. In fact, during good times, leading is pleasurable, fun, exciting, and exhilarating. During good times almost any leadership philosophy can be made to fit any situation. Most of us have lived through the upbeat thinking and have volumes of leadership guru books on our shelves. Today seems hollow and uninspiring as we face the challenges of 2009.

Growing up, I was always reminded by my grandfather and father of a simple truth. Albeit a little league baseball game, high school football game or in business; when things get tough the tough get going!

This is why I am so excited. Not just for myself but for companies and institutions all over North America who are feeling the financial squeeze.

Truly Great Leaders have the opportunity to emerge.

Use these five time-tested hints to improve your leadership during these turbulent times:

1. Be an encourager – Always look to encourage others who are feeling the same pressures as you. How? Pick up the phone, make a call, have lunch, send an inspiring personal email or write a note (hand written). People always feel better when they see the positives.
   
2. Choose to be positive – Have a positive attitude that is contagious and not phony. Be real and believable in what you say and do.
   
3. Be strong in grace – Always give others the benefit of the doubt. See the good in what they say or do and ignore or forget what causes you frustration.
   
4. Be a visionary – Remember what goes up always comes down and what goes down always goes up. Keep in mind the morning after the storm . . . the sun always comes up. Use this time to see a more exciting and prosperous future . . . Keep in mind what could and should be regardless of what is.
   
5. Keep your perspective – Always remembering that it is just money, a car, a house, a job or whatever is causing you the moment’s stress . . . this too shall pass. Last night I visited a neighbor whose wife, age 40, is in the hospital with little hope. Perspective is the ability to keep in mind “what” is really important!

Lead with intention and purpose this day, week and month.
You will watch turbulent times turn into extraordinary times!

What do you focus on when, "things get tough and the tough get going"? Post an idea!

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Be As If You Are

In life and in business there are always first times.

I remember my first wrestling match in 9th grade on the Junior Varsity team. My coach told me I looked nervous. He was right! I was so nervous I wanted to go hide. He gave me a small key to success when he said, “act as if you are a state champ.” Well, I could do that. I wasn’t sure what would happen when the whistle blew but I could look good. It must have worked, I won 7-4.

When I was 28, I had to run my first Dale Carnegie workshop. If the workshop went well up to 6 individuals might enroll in my upcoming public class. I tried to get someone else to run the workshop. I had never conducted one and sure didn’t want to blow it. No one was available. I had to do it.

I arrived an hour early and sat in my car in a panic because this would be my first time. I then remembered Mr. Carnegie’s words, “if you act enthusiastic you will be enthusiastic.” I could do that. Then, I remembered the words of my junior high wrestling coach “act as if you are a state champ.” Well, I got out of my car with enthusiasm and renewed confidence. This company was so lucky because the best Dale Carnegie workshop presented on planet earth was just about to happen in Chambersburg, PA this very morning. Yes, great things were about to happen.

After 20 years, I really don't remember too much about what went on in that workshop. I do remember two clear results.

1. All six potential class members enrolled.

2. I never again asked someone else to run a workshop for me when I was available.

When you train and commit yourself to being the best that you can be at what you do on planet earth you will exceed expectations, yours and others!

Put another way. . . .

Be it!
Act like it
Think like it
Feel like it
Look like it
Speak like it

What are you going to differently to today to “Be it?”

Turkey Bowl Update - A Lesson in Selection

Since the 3rd grade we’ve known that if you pick the best players you win. My new son-in-law, Jeremiah, was selected by the other team in the Turkey Bowl. (to read more about the Turkey Bowl, click here) Not only did the other team win but Jeremiah, my new son-in-law, was awarded the Outstanding Player trophy. To think that my daughter Alexandra, in her first year of marriage (the wedding was 12/29/08), will be displaying the Outstanding Player of the Turkey Bowl trophy proudly on her mantel. . . WOW what a life! After all, my wife, Colleen, had to wait 10 years for that honor. It was the year that I dazzled the family team by throwing several touch down passes. As a result, I received that prestigious award. Interesting, now that I think back, shortly after I got it home somehow it was misplaced for 11 months. . . .

The facts above are true. The lesson for us as business professionals, who are growing and developing work teams, is that it’s all about selection and finding the right people. I know there are assessments and profiles to take that can help us determine who might be the right fit. I do believe they have a place in our thinking. We must also remember the skills we used in 3rd grade when picking our team, our intuition, our guts. It just makes me smile, thinking back over the last 20 years of sales management experience. Sometimes I wish I had trusted my guts more, like I did in the 3rd grade when picking a kick ball team at recess.

Selection of talent is critical this year as we all work through these challenging economic times. Those who survive and win, without question, made the best talent selections.

What is one of the best tool you’ve found to help select exceptional talent?

We have a wide range of assessments available, contact us for more information.

Life Lessons on a Bike

It was hot. I was tired. My legs hurt and I was wondering, “How did I get myself in this mess”? It started out as a dare. Then it seemed like an exciting adventure. At the end of day one I just wanted to throw in the towel, call my Dad and go home. My challenge? I was attempting to ride my bicycle across the United States of America. It was day one, and I was only 35 miles into my 3237 mile trek!

I learned two lessons that summer as I rode my bicycle from Solana Beach, California to Rehobath Beach, Delaware: “gear down” and take life one day at a time.

The first lesson, take life one day at a time:
On May 28th, our first day, I was convinced that I would be riding for the rest of my life and panic set in. By taking it one day at a time, even one hour at a time the daunting task began to seem possible as the miles, mountains, Great Plains, Mississippi River went by. The Ohio Valley, the West Virginia Mountains, our Nation’s capitol and then the final road into Robeth Beach, Delaware on July 4th came and went. Yes, it was fun. The accomplishment was even greater. Knowing that I did something that for most people would seem impossible to do, by taking life one day at a time.

The second lesson, “gear down”:
The reason I was in so much pain the first day is that I wanted to be the first to the top of the hill. I want charging up in high gear. Yes, I made it and was totally spent. As I learned to “gear down” it took a little longer but I was rested at the top and could enjoy the vistas. “Gearing down” allowed me to be consistent, avoiding the highs and lows that would have certainly derailed my journey either through discouragement or injury.

I know we live in challenging times. Here are some tips to get to the top and enjoy the vista.

1. Live and enjoy each day.
   
2. Realize that tomorrow will come, be present today!
   
3. Remember there is a difference between fore thought and worry thought.
   
4. Finally, “gear down” to increase your efficiencies and over all effectiveness.

These tips allow us to enjoy the trip and not be blinded by the final destination.

I have discovered a little secret in life that I will now share with you. No matter what you do, hiring the right person, closing the challenging sale, sweeping the floors, or riding your bike across the dessert in 120 degree heat. . . . .

Stay focused on what you can do rather than focus on what you wish you could do.

The Turkey Bowl - Life Lessons, Hiring the Right Talent

A life lesson about success from a family tradition is included in this 2 minute read.

Family traditions are all about creating oneness and connections with family and memories that last a life time. One tradition in our family is the annual Turkey Bowl Thanksgiving morning. Ten am is kick-off at Plum Bottom (the name given to our family farm by our Native American neighbors 200 years ago). Everyone is welcome, family, visiting friends, men and women. My brother Dave lines the field 60 yards by 30 yards.

The rules are simple:
- 7 players on a team (quarterback, three linemen, three eligible receivers)
- 3 one thousand rush count
- 30 minute rolling time per half
- 6 points for a touchdown
- one point for the extra point
- no kicks

As you can imagine it eventually boils down to a guy thing; your team winning and the team captain displaying the turkey trophy on their living room mantel (the year I won my wife put it in a box in the basement). It’s a great conversation starter with guests.

The team captains have two important tasks:
1. Picking the teams
2. Selecting the most outstanding player at the end of the game.

By dinner time, all over the hill, the participants older than 28 are really hurting and can barely walk. Of course, at dinner in the various homes mental highlights are replayed with the ball thrown farther, guys running faster, and jumping higher than anyone could believe. Like many holiday traditions this is all in fun and forgotten until the next year.

This year. . . . could be different. A ringer is coming to dinner from California, Jeremiah my son-in-law to be. Somehow we need to get him on our team. He is fast, unknown and will give his team a real advantage. The key, my team captain has to pick him. The strategy has already begun. . . . . smile

The point, the team captain who picks the best players wins every year. This is something we have known since kindergarten and it is as true today as back then, whether you are winning the family Turkey Bowl or hiring your management or sales team.

Do you want to win? Then determine to pick or to recruit the right talent. Yes, I know, we can coach people and see improvement. To win our Superbowl in life and in business we need to pick the right players who have the talent and skills to help us win today.

What will you do today pick and recruit the right people?

Life Lessons from Abe

Be inspired by a true story of what a 15-year-old learned from a 60-year-old! It’s about a 2.5 min read that’s well worth the time. At the end, tell me what you think.

It was a hot June Saturday in 1975. My dad had informed me the night before that I’d be helping Abe, our farm hand, pick rocks the next morning. To say I was not excited about the next days work would be an understatement.

Abe grew up as an Amish man and converted to the Mennonite faith early in life. He worked for our family for almost 40 years. Abe loved to work, always finished what he started and never worried about time. I, on the other hand just want to get started, finish as soon as possible and get ready for my baseball game later in the day. We met at the tool shed and threw two crowbars into the truck. I sure hoped we did not run into any rocks we would need the crowbars for because that could take . . . . f o r e v e r.

Rocks in Pennsylvania need to be picked after the fields had been plowed and before the ground is worked for planting. To pick rocks, two or three men walk behind a flat bed truck and when they find a rock they throw it on the flat bed. There are always plenty of rocks to be picked.

This morning it was just me, a 15 year old and Abe. The good news, I got to drive the big truck even though I was a year away from getting my PA drivers license. The bad news, Abe was a perfectionist and did not want to miss a rock. Within minutes of arriving at the field Abe had the crowbar out wedging a giant rock from the soil. I began to think I might miss my game and we might be here forever. And where did all these rocks come from anyway?

Two hours into our job we had made one pass through the field. The truck was half full and I was tired and thirsty. The temperature had soared to at least 85 and it felt like 100. Abe, who was 60 years old, seemed happy. He was singing, whistling, smiling and occasionally reminded me of missed rocks. I had walked by them hoping he would not notice, after all a few rocks left, who really cared.

After that first pass we took a short break. Abe found ways to encourage me, to catch his enthusiasm for picking rocks. Abe said, “A job was only worth doing if it was done right the first time. Rework was a waste of time and it was actually stealing from your employer.” For Abe work was simple: do the best you can do, and do it right the first time. I was feeling guilty knowing that I might not have met his expectations and I was determined to do better on the second pass.

Ten minutes into the second pass I lost my renewed enthusiasm and just wanted to be done. So I asked Abe the question that had been haunting me since we began. “Abe how much longer will we be picking rocks?” Abe looked at me with the most bewildered look and simply replied “We’ll be done when all the rocks are picked.”

Abe recently died at age 93. What a mentor he was in my life. Helping mold me and teaching me life lessons within the tasks of picking rocks, holding a hammer, building a cement block wall, picking cherries, butchering hogs, building a hot fire to cook the head meat, pouring concrete, gathering eggs, framing a wall, painting a fence, sweeping a barn floor, unloading hay, or doing small chores right.

Abe taught me how to live:

• Be committed to excellence
• With a work ethic to finish well
• Enjoy what I have
• Always give thanks to God, not just in prayer but in how I lived, for His blessings on my life.

Who has inspired you with a life lesson?